Refund & Returns Policy

1. Our Purity & Quality Guarantee

BR Farms products are 100% natural, chemical-free, and traditionally extracted without artificial heat. Because our oils are edible food products, we adhere to strict hygiene and safety standards to prevent contamination.

2. Damaged or Compromised Shipments

If you receive a package that is damaged, leaking, broken, or has a tampered seal during transit, we will replace or refund it promptly:

• Report Window: Notify our team within 48 hours of parcel delivery.
• Proof Required: Share clear photos or video of the damaged bottle, packaging, and shipping label via WhatsApp or Email.
• Instant Resolution: We will dispatch a 100% free replacement immediately or issue a full refund to your original payment method.

3. Refund Processing Timeline

Once an approved refund is initiated:

4. Non-Returnable Items

Due to food safety and hygiene regulations, opened bottles with intact seals that are not defective cannot be accepted for return or exchange. Taste preferences or minor seasonal variations in aroma/color (natural characteristics of unrefined oils) are not considered defects.